I deleted a user. Now it won't let me invite her again. How do I get her back in as an active user to take payments?

I deleted a user by accident.  Now it won't let me re-invite her.  Need to get her back in to be able to accept payments.  What do I do?

Answer

Hello there, Clcargile,

Let's make sure this gets taken care immediately.

Technically, you should be able to add a deleted user again in the Merchant Services Center. Since you're unable to do so, I would recommend getting in touch without Payments Support.

There they can check your account information and help you reinvite the user. Here's how you can contact us: https://community.intuit.com/browse/payments-contact-us

For more information about adding users to your Merchant Services account, please refer to this article: Add or Change User Roles for the Online Service Center

Please feel free to reach out to us for all your QuickBooks concerns. I'll be glad to help you get to the right track. Have a good day!

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IntuitJenelyn , Community Support Specialist
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