Have attempted connecting with Chase Bank. Error continues to prohibit me from going forward

Chase bank

Answer

Hello there, lisajv1.

Are you prompted with a specific error code while trying to connect your Chase bank account with QuickBooks Self-Employed? Allow me to help walk you through re-establish your bank’s connection with QuickBooks.

Let’s apply the following troubleshooting steps to fix this issue.

  • Ensure you’re able to login to your bank’s website.
  • If you’re able to login successfully, kindly take note of the exact username and password you used.
  • Log back into your QuickBooks Self-Employed account.
  • Reconnect your bank account.
  • Manually type in your bank’s log in credentials inside QuickBooks.

If the issue persists, I’d suggest contacting our Customer Care Team. An agent will review your account securely and walk you through connecting your bank via remote access.

For additional information, you may refer to these articles:

Please let me know how it goes by commenting below. I’d appreciate any response and I’m always here if you need more help with managing your bank transactions.

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IntuitJuViel , Community Support Specialist
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