I have QB Pro 18 and I just set up Customer Rewards, two customers are in the rewards program but not showing they have earned anything toward the reward

I have QB Pro 18 POS and just set up customer rewards.  I have used it all day today and have had two customers not receive anything showing that they have spent money towards the reward.  They are both in the rewards program, and they did buy two different types of products.  All products are set to inventory also

Answer

Hi hamilton_hobbies,

I appreciate you reaching out to us for help about the Rewards program in QuickBooks Desktop Point of Sale (POS), so let me direct you to the right support.

The total value of rewards redeemed by the customer will show in the Reward Program Status section, while the rewards earned will show up in the Rewards section under Customer Detail. Please try hovering over the little certificate icon in the Reward Manager window and QuickBooks Desktop POS will display each customer's reward value.

Since the software did not automatically recognize customer's spent money towards the reward, I'd recommend contacting our POS Support Team. They have more tools to help you configure the POS setup.

You can reach them through this link: https://community.intuit.com/browse/payments-contact-us.

From there, one of our agents can get this taken care of so your POS will show you the total rewards earned. 

Let me know if you have any other concerns because I'm always glad to help. Have a good one.

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IntuitJane , Community Support Specialist
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