Sales tax inaccurate.

The sales tax payment that QB Online calculates is way different than what my state calculates.  I do have some customers that are tax exempt but the numbers don't add up.  Any ideas or suggestions?


Hello bill,

I can share some details about how Sales tax works in the program and make sure yours will calculate correctly. 

The automated sales tax feature in QuickBooks calculates your taxes based on these details you entered:

  • The state where you have nexus and are registered to collect sales tax
  • The physical address of your business
  • The physical address on the sales receipt or invoice
  • The product mapping you have associated with the products or services you are selling
  • The exemption status of your customer.

The option to manually change or select a tax rate is unavailable. As long as the Sales Tax Center and all applicable tax agencies are set up correctly, the program will automatically do it for you.

Since your sales tax isn't calculating correctly, we need to double-check what's causing this to happen on your account. Because of that, I'd recommend giving us a quick call. 

One of our specialists can securely access your account, and provide necessary adjustments. You can find our most-up-to-date contact information here:

Contact support (US only)

Don't hesitate to update me on how the call goes. I'm here anytime to help you out. 

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IntuitVivien , Community Specialist
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