Windows app on my desktop is NOT RESPONDING when I try to type in password. Uninstalled then reinstalled, still have the same problem - all my Window updates are current.

Answer

Good day, imeldaslaura.

I'm here to help you use the app smoothly without any issues.

Since you've done all of the update and reinstalled the app, and the same thing happens, we'll need to reset the app data.

When you run the app as administrator, try to click the Help menu at the top and select Reset app data before it crashes.

If that doesn't work, or it won't allow you to do this before closing, go ahead and uninstall the app again. At this time, navigate to: C:\\Users\(current user)\AppData\Roaming, find the QuickBooks folder, and delete it.

Reinstall the app from a fresh installer by downloading it again.

If none of these solutions resolve the issue, you may try booting your Windows machine in Safe Mode and trying to install and run the app from there. This will keep any potential anti-virus or firewall applications from causing issues with the installation.

Please let me know if you have any other questions about Window app. I'm always here to help.

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IntuitAngelyn , Community Support Specialist
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