I get a error that another computer is connected


Hi there, higginra.

I can help you take care of that error.

Errors like this can occur due to network connections issues or multi-user issues in the server. To resolve it, you can download and use the QuickBooks Desktop Point of Sale Connectivity Tool. This tool allows the program to self-identify the cause of the error and resolve it.

However, if the issue persists, you can reach out to our POS Support Team. They can do screen sharing and take a closer look at this error, so they can help you fix it.

Here's how you can reach them:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop.
  3. Select Point of Sale.
  4. Click Working in QuickBooks.
  5. In the Here's how to connect with a QuickBooks expert section, click Get Phone number.

Keep in touch if there's anything else I can help you with.

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IntuitAldrin , Community Support Specialist
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