Can I ever get our balances to match up if it's been incorrect for 5+ years? It's been reconciled but the balance has always been incorrect due to previous employees.

I just started at this job. The two other women in this office are telling me that the balance has never been correct since they've been here. I'm wondering if there is a way to kind of "start over" if you will. I'm not sure how it would be possible to reconcile 8 years worth of Quickbook entries. 

They are able to reconcile it just fine so that's not an issue. I'm not even sure this is something that can be corrected or if it's just something we'll need to live with forever? 

Answer

When you use Reconcile, in the Second Screen, are there really old Uncleared Transactions? Those are "waiting to be resolved." They Affect what you see as the available balance.

Reconciliation is how you Verify data. Anything else still showing is suspicious and needs to be investigated. And "reconciling just fine" but choosing the Wrong Transactions, is often an issue.

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