When I email customer statements, some do not attach to the email. They all used to but some don't now. I have only checked the inactive box. Any ideas on why?

They used to all attach.  Two months ago 2 did not.  Last month 3 did not and this month 6 did not.  I have not changed any email addresses and the only box I have checked is to not send them to inactive customers.  These are all active.  

Answer

Hi there, shcommish,

I’m here to ensure that you’re able to email all your customer statements in QuickBooks Desktop (QBDT) for Mac.

Please back up your company files before we start troubleshooting the issue since some steps are irreversible.

Let’s check first that your QBDT for Mac is up to date. To update it, let’s perform the steps below:

  1. Go to the QuickBooks Desktop menu.
  2. Select Check for QuickBooks Updates.
  3. If a newer version of QBDT is available, click Install Update.
  4. If prompted, click Install and Relaunch.
  5. When the update is complete, QBDT for Mac will automatically open.

Please visit this article to learn more about updating QuickBooks Mac Desktop.

After that, let’s open a sample company file to test if it works. Here’s how to open it:

  1. Open QuickBooks.
  2. Select Open a sample file.

If the sample file works, you may need to uninstall QBDT for Mac, here’s how:

  1. Close QuickBooks.
  2. While on your desktop, from the Finder menu, select Go.
  3. Choose Applications.
  4. Select the QuickBooks icon and drag/move it to the Trash.

Please check out the Install and set up QuickBooks Mac Desktop article to reinstall the program.

Once done, let’s try emailing your customer statements to see if all attachments are sent.

You can go through this article for more information: Reinstall QuickBooks for Mac using clean install.

Keep me posted on how things go after trying the above steps,shcommishIf you need anything else about emailing customer statements, feel free to leave a comment below. I’m always here to help. Have a positive day!

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IntuitRaymondJay , Community Support Specialist
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