Why is sales tax not added to my invoices? Sales tax is setup. I have the product/service marked as taxable. On the invoice, tax is checked on item but sales tax is 0.

When I click on the "sales tax" link on the invoice to override, it tells me that QBO has calculated the sales tax as 0. I know that professional services such as bookkeeping are not generally taxable in Texas but things like data entry, data editing, and invoicing are taxable.

I was very careful to mark my services as taxable or not based on the state comptrollers rules. It seems like QBO is ignoring that I marked a service as taxable and treating it as non-taxable.


Hello there, bjandrews61,

I’ll give you an overview of how sales tax works in QuickBooks Online.

Sales tax calculates based on your business location or your customer’s address. Since overriding the sales tax link didn’t work, I recommend contacting our QuickBooks Online Support to help you further.

Here’s how you can get in touch:

  1. Click the Help icon at the top right of your screen.
  2. Enter your question in the search field.

You can check this article for more information about sales tax in QuickBooks Online.

Stay in touch with me if there's anything else I can help you with.

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IntuitMaryL , Community Support Specialist
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