Why is sales tax not added to my invoices? Sales tax is setup. I have the product/service marked as taxable. On the invoice, tax is checked on item but sales tax is 0.

When I click on the "sales tax" link on the invoice to override, it tells me that QBO has calculated the sales tax as 0. I know that professional services such as bookkeeping are not generally taxable in Texas but things like data entry, data editing, and invoicing are taxable.

I was very careful to mark my services as taxable or not based on the state comptrollers rules. It seems like QBO is ignoring that I marked a service as taxable and treating it as non-taxable.

Answer

Hello there, bjandrews61,

I’ll give you an overview of how sales tax works in QuickBooks Online.

Sales tax calculates based on your business location or your customer’s address. Since overriding the sales tax link didn’t work, I recommend contacting our QuickBooks Online Support to help you further.

Here’s how you can get in touch:

  1. Click the Help icon at the top right of your screen.
  2. Enter your question in the search field.

You can check this article for more information about sales tax in QuickBooks Online.

Stay in touch with me if there's anything else I can help you with.

Was this answer helpful? Yes No
Original
IntuitMaryL , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.