QBO can't load my client list. Accountant's version. Message is:Failed to retrieve client list.

how do I get my clients?

Answer

Hello, Jeanne.

The error you’ve experienced is caused by missing client info. To fix this, we’ll need you to reach out to our phone support. They’ll help you on adding back the missing information so you’ll be able to see your clients’ list.  

You can get our phone support’s updated phone number through this article: https://community.intuit.com/articles/1145770

Feel free to add a comment below if I can provide any assistance while working in the company and I'll be here to help.

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IntuitMikiD , Community Support Specialist
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