Windows 10, QB POS Desktop 2012 email receipt issues.

Windows 10, QB POS Desktop 2012 email receipt issues. When the PDF gets generated it is scaled at 9% and unreadable when printed. When we choose HTML, the receipt may only take 1/2 of one page but it prints 12 blank pages. I tried the PDF repair tool and I am using Office 365.


Hello, jdulya.

Thank you for bringing this issue to our attention. I'm here to help and make sure you're able to print and email receipts in QuickBooks Desktop Point of Sale (POS), so let's get this sorted out.

To single out this issue, please make sure your Adobe Reader is updated to prevent unexpected behavior like this. Let's also ensure your Office 365 is installed locally on your computer.

I've got an article for you to check out about the QuickBooks Desktop POS system requirements: System requirements for Point of Sale 12. This article provides you the information needed to ensure your computer hardware, software and operating system meet the minimum requirements of POS.

Otherwise, I'd recommend reaching out to our POS Support Team if the issue still persists. You can reach them through this link:

One of our agents will be able to initiate a screen sharing session to help you further with printing and emailing receipts in POS.

As always, please reach out to me if you have any other concerns. I'll be around to help. Have a nice day.

Was this answer helpful? Yes No
IntuitJane , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.