Windows 10, QB POS Desktop 2012 email receipt issues.

Windows 10, QB POS Desktop 2012 email receipt issues. When the PDF gets generated it is scaled at 9% and unreadable when printed. When we choose HTML, the receipt may only take 1/2 of one page but it prints 12 blank pages. I tried the PDF repair tool and I am using Office 365.

Answer

Hello, jdulya.

Thank you for bringing this issue to our attention. I'm here to help and make sure you're able to print and email receipts in QuickBooks Desktop Point of Sale (POS), so let's get this sorted out.

To single out this issue, please make sure your Adobe Reader is updated to prevent unexpected behavior like this. Let's also ensure your Office 365 is installed locally on your computer.

I've got an article for you to check out about the QuickBooks Desktop POS system requirements: System requirements for Point of Sale 12. This article provides you the information needed to ensure your computer hardware, software and operating system meet the minimum requirements of POS.

Otherwise, I'd recommend reaching out to our POS Support Team if the issue still persists. You can reach them through this link: https://community.intuit.com/browse/payments-contact-us.

One of our agents will be able to initiate a screen sharing session to help you further with printing and emailing receipts in POS.

As always, please reach out to me if you have any other concerns. I'll be around to help. Have a nice day.

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IntuitJane , Community Support Specialist
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