Why does the merchant ask for a copy of a contract between me a my customer and a copy of bank statement when they place my deposits on hold?

Wouldn't terms and conditions between my customer and I be confidential?  They sure make it difficult for small businesses!!


Hello there, william.jones.

I'll help figure out why the Merchant Service Center is asking for a copy of your contract and bank statement. They review these transactions to help you protect from any fraudulent activities and keep you and your customers safe.

You can check out this article for more information why your funds are on hold: https://community.intuit.com/articles/1601181-why-are-my-funds-on-hold. Feel free to contact our merchant online support if you need further details.

I'd suggest following the detailed instructions included in your email to speed up the review. We ensure to protect the interest of all parties involved in payment processing. 

I'm here to help if you have other questions about your merchant account. Wishing you the best for your business.

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IntuitLily , Community Support Specialist
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