A payroll is hung up and has a red flag "TO SEND" for direct deposit. It's been sent. There's nothing there to send but the warning won't go away.

Answer

Hi diana,

You'll get this error when QuickBooks does not recognize the sent direct deposit payroll.

To get this resolved:

  1. Go to Lists, and then Chart of Accounts.
  2. Right-click the Direct Deposit Liability account and click Quick Report.
  3. Edit the From and To date of your report to match the date of the paychecks that QuickBooks Desktop is trying to send. 
  4. Double-click each paycheck to bring up the picture of the paycheck.
  5. Click the Paycheck Detail button to see the paycheck details.
  6. At the upper right hand corner, select to clear the Use Direct Deposit checkbox.
    • If QuickBooks Desktop does not allow you to uncheck the Use Direct Deposit box, void or delete the paycheck and re-create as regular paycheck.
  7. Select OK.
  8. Select Save & Close.
  9. To zero out the net amount on DD paychecks that you unmarked, you can find the steps here: How to create and use a Direct Deposit Offset payroll item.

If you have questions about payroll, please let me know. I'm a comment away.

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IntuitShiella , Community Support Specialist
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