quickbooks pro 2018 critical update

When I opened quickbooks 2018 today it has an Alert message on my Reminders list. When I click on it, it says that it has to restart quickbooks in order to install a critical update.  I click on ok, but it just keeps restarting and the Alert message just keeps coming back each time.  How do I fix this?  I have always had the automatic update turned on and never had this happen before.  Thank you.

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Answer

Hello there, Milo123.

Thanks for bringing this issue to our attention. I'm here to help get past the critical update error message when opening QuickBooks.

To resolve common issues like this, let's try repairing QuickBooks to refresh the program and fix any possible data damage. Before we proceed, let's create a backup copy first of your company file. 

To repair QuickBooks:

  1. Click on Start and select Control Panel.
  2. Select Programs and Features. If necessary select Uninstall a program.
  3. Choose QuickBooks in the list of programs and click on Uninstall/Change.
  4. If prompted, click on Continue and Next.
  5. Click on Finish and restart your computer if prompted.

Then, let's update QuickBooks manually. You can refer to this article on how to manually update the software: Update QuickBooks Desktop to the latest release. Just click on the Manual update drop down.

After following these steps, you shouldn't have any further issues and be able to get back to business. 

Let me know on how this turns out because I'm always glad to help. Wishing you the best.

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IntuitJane , Community Support Specialist
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