I took an advance from an employee in error and when I did a reimbursement the next payroll it still took the deduction again even though I deleted it.

I took a deduction labeled advance from employee Ryan Mather in error, so the next payroll for week ending 9/15/18.  I deleted the deduction from his information and did a reimbursement which intuit did pay him the 83.11 but they took another 83.11 in deductions even though I had deleted it.  I need to fix this before I do payroll on the 1st of October and I need to pay Ryan Mather back another 83.11

Answer

Hi ecoelectricid,

When deduction item is already removed in the employee profile, you shouldn't be able to see it in the paystub after running payroll. I need to make sure that this needs to get address as soon as possible. So, I suggest contacting our payroll support team. They' can pull up your account and can verify if it was already removed.

You can get our phone number in this link: https://payroll.intuit.com/support/contact/?infoSrc=qs&service=64.

If you have any other concerns, please post them here. I'll be glad to help. 

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IntuitGarlynGay , Community Support Specialist
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