Help with error message Payment Canceled in Gopayment?

Using a Samsung Android version 7 phone and the bluetooth reader.  Get to the signature screen, touch "Charge" and get this message "Payment Canceled You can take payments if you change your device's location setting to use GPS, WI-FI and mobile networks.  Go To Settings"  The device location settings are set to high accuracy, which uses GPS, WI-FI and mobile data and all are turned on.  Help!


Hello there, boatonriver2.

Thank you for providing us with complete details of the actual error you’ve received. I’d be glad to help you sort this out.

For starters, let’s review the following:

  • Make sure that Language, Regional, or International settings are set to English or United States.
  • Change your location accuracy on or off. Google’s Location services can collect location data from time to time. It uses this data in an anonymized way to improve location accuracy and location-based services for apps.

Here’s how:

  1. Go to your device’s Settings app.
  2. Tap Security & location.
  3. Select Location.
  4. Tap Advanced.
  5. Choose Google Location Accuracy.
  6. Turn Improve Location Accuracy on or off.

Once completed, you can proceed with receiving payments via GoPayment.

This Help article will provide more detailed instructions: I’m having trouble using GoPayment.

If the issue persists, I’d suggest contacting our Merchants Services team. A specialist will look up your account in a secure environment and further check on the error you’ve received.

Do you have follow-up questions about processing payments via GoPayment? Feel free to leave a comment below. I am always here to help.

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