Why can't I see one of my stores in POS Reports?

When I run customized sales reports in POS, one of my stores doesn't show up. I've checked the report details and columns to show - and it should be there. But it's not. I CAN see that store when I run the same report from our Server... I CANNOT see it when I run the report from a satellite login.

We have a multi-user license for our main Server - one full user and two satellite users can log in simultaneously. The full user can view all the stores, the satellite used to be able to see them all, but now one store is always missing.

Answer

We're glad to have you here, rrebecchi.

Thank you for bringing this issue to our attention. I'm here to make sure you're able to show one of the stores when running a report in QuickBooks Desktop Point of Sale (POS).

Only Headquarters in a multi-store can pull up a report that will show all stores. Since you're running the report on a Remote store, you can only see a particular store.

Otherwise, you can transfer the data between Headquarters and Remote stores through Store Exchange. To learn more about Store Exchange, you can check out this article: Store Exchange Overview.

I want to make sure this gets sorted out, so I'd recommend reaching out our POS Support Team for further assistance. You can reach them through this link: https://community.intuit.com/browse/payments-contact-us.

From there, one of our agents will be able to initiate a screen sharing session to help you with transferring data through Store Exchange. 

Keep me posted if you have any additional questions because I'm always here to answer them. Have a wonderful day.

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IntuitJane , Community Support Specialist
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