Why can't I see one of my stores in POS Reports?

When I run customized sales reports in POS, one of my stores doesn't show up. I've checked the report details and columns to show - and it should be there. But it's not. I CAN see that store when I run the same report from our Server... I CANNOT see it when I run the report from a satellite login.

We have a multi-user license for our main Server - one full user and two satellite users can log in simultaneously. The full user can view all the stores, the satellite used to be able to see them all, but now one store is always missing.


We're glad to have you here, rrebecchi.

Thank you for bringing this issue to our attention. I'm here to make sure you're able to show one of the stores when running a report in QuickBooks Desktop Point of Sale (POS).

Only Headquarters in a multi-store can pull up a report that will show all stores. Since you're running the report on a Remote store, you can only see a particular store.

Otherwise, you can transfer the data between Headquarters and Remote stores through Store Exchange. To learn more about Store Exchange, you can check out this article: Store Exchange Overview.

I want to make sure this gets sorted out, so I'd recommend reaching out our POS Support Team for further assistance. You can reach them through this link: https://community.intuit.com/browse/payments-contact-us.

From there, one of our agents will be able to initiate a screen sharing session to help you with transferring data through Store Exchange. 

Keep me posted if you have any additional questions because I'm always here to answer them. Have a wonderful day.

Was this answer helpful? Yes No
IntuitJane , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.