Mileage tracking is not working, it is connecting to my car and it says that it is on but nothing is coming up for trips.


Thank you for posting here in the Community, mikeydpga.

I'm here to help you with your mileage concern.

Here are some instances that may cause the mileage tracking not to function:

  • If you've cleared the activity log on your phone, which results in closing all the applications you have opened.
  • Unconsciously turned off the "Auto mileage tracking."

 I have some pointers that can help you fix the mileage tracker:

  • Make sure that mobile data is enabled.
  • You've logged-in to your Quickbooks Self-Employed account and is working in the background.
  • Your mobile app is updated.
  • GPS and the auto-mileage tracking feature in QuickBooks Self-Employed is enabled.​

You can check out our Troubleshooting Automatic Mileage Tracking Issues article for more information.

That' it. I'm always here if you need further assistance about this concern. Have a great rest of the day. 

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IntuitMaryJoy , Community Support Specialist
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