Unable to process cards using GoPayment due to "Location Error". Tried uninstall, reinstall, tried both our audio jack and Bluetooth readers... Please help if had same!

Hello, I have been unable to process cards using GoPayment due to "Location Error". Tried uninstall, reinstall, tried both our audio jack and Bluetooth readers... Please help if had same! Using Samsung Note 5 on Verizon with most recent updates. Exact message says...

"Payment Canceled

You can take payments if you change your device's
location setting to use GPS, Wi-Fi, and Mobile networks."

Which I have done multiple times, tried adjusting volumes, mute, vibrate.
Always the same result. Tried Wi-Fi as well as Verizon Network.
Does not seem to matter what I try.

Please help!

Thank you



1 person found this helpful

Hello there, adrenalinearmory.

I appreciate you for taking your time providing us with a screenshot of the error you’ve received and the troubleshooting step you’ve applied in your end. I’d be glad to help you sort this out.

To start with, let’s further check the setting of the following:

  • Ensure that Language, Regional, or International settings are set to English or United States.
  • Toggle your location accuracy on or off. Google’s Location services can collect location data from time to time. It uses this data in an anonymized way to improve location accuracy and location-based services for apps.

Here’s how:

  1. Go to your device’s Settings app.
  2. Tap Security & location.
  3. Choose Location.
  4. Tap Advanced.
  5. Select Google Location Accuracy.
  6. Turn Improve Location Accuracy on or off.

Furthermore, in order to process a payment through GoPayment, High Accuracy is required.To make this change, here's how:

  1. Tap device Setting's app.
  2. Select Security & location.
  3. Choose Location.
  4. Tap Mode.
  5. Ensure that it is set to High Accuracy.

Once completed, you can now proceed with receiving payments via GoPayment.

For future references, you may check out this article: I’m having trouble using GoPayment.

If the issue persists, I’d recommend reaching out to our Merchants Services team. They’d be able to look up your account in a secure environment and further check on the error you’ve received.

Keep me posted on how things work on your end. I am always here to help you with processing client payments.

Was this answer helpful? Yes No
IntuitJuViel , Community Support Specialist
Employee SuperUser
1 additional answer

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.