What is the best / easiest way to refund a customer who paid a QuickBooks Online invoice through QuickBooks Payments?
When I make a refund receipt, I need to process the credit card refund through the original credit card. It feels a bit awkward (maybe just me) to ask a customer for their credit card details to make the refund. I know we can save the credit card info for customers who physically use their cards in the store, but what can we do about customers who pay online, who pay the invoices that are emailed them? I notice that I do not the credit card info saved for such off-site customers. In other words, how do we make the refund process easier for the customer who makes the request days after the batch closes? Do I need to first go to QuickBook Payments, find the correct transaction to reverse, and then make a refund receipt in QuickBooks Online?