I'm getting an error when I process a credit card. "An SSL Error has occurred and a secure connection to the server cannot be made."

IT asks if I want to establish a connection anyway, but if I hit  "OK" it just closes the window and leaves where I was.  If I hit process payment again it gives me the same error message

Answer

Hello there, bhaird.

Thank you for sharing with us the complete details of your concern. Let me help you sort this out.

I looked up the error you’ve received and I can see this error is caused by the new App Transport Security introduced by Apple. It enforces best practices in the secure connections between an app and its backend.

Let’s apply the following troubleshooting steps to fix this error:

  1. Check that your system time is set correctly.
  2. Remove all add-on anti-malware, anti-virus and security products per the vendor instructions, reboot, and try again.
  3. Alternatively, reboot into Safe Mode and try again.
  4. If that fails, check your network configuration; look for some router or gateway device that’s trying to intercept network connections, or that’s attempting to redirect connections.
  5. If it’s not the local time getting skewed, it’s usually some add-on tool that’s stepping on connections. Either within the host itself or within the local network connection path.
  6. Lastly, check and download the latest Update for QuickBooks Mac Desktop.

If the issue persists, I’d suggest reaching out to our Merchants Team. An agent will be able to look up your account securely and further check the error you’ve received via remote access.

You can also contact Apple Support for questions related to your device related concerns.

Please don’t hesitate to leave a post or comment below if you have follow-up questions about payment processing in QuickBooks. I am always here for you.

Was this answer helpful? Yes No
Original
IntuitJuViel , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.