I'm getting an error when I process a credit card. "An SSL Error has occurred and a secure connection to the server cannot be made."

IT asks if I want to establish a connection anyway, but if I hit  "OK" it just closes the window and leaves where I was.  If I hit process payment again it gives me the same error message


Hello there, bhaird.

Thank you for sharing with us the complete details of your concern. Let me help you sort this out.

I looked up the error you’ve received and I can see this error is caused by the new App Transport Security introduced by Apple. It enforces best practices in the secure connections between an app and its backend.

Let’s apply the following troubleshooting steps to fix this error:

  1. Check that your system time is set correctly.
  2. Remove all add-on anti-malware, anti-virus and security products per the vendor instructions, reboot, and try again.
  3. Alternatively, reboot into Safe Mode and try again.
  4. If that fails, check your network configuration; look for some router or gateway device that’s trying to intercept network connections, or that’s attempting to redirect connections.
  5. If it’s not the local time getting skewed, it’s usually some add-on tool that’s stepping on connections. Either within the host itself or within the local network connection path.
  6. Lastly, check and download the latest Update for QuickBooks Mac Desktop.

If the issue persists, I’d suggest reaching out to our Merchants Team. An agent will be able to look up your account securely and further check the error you’ve received via remote access.

You can also contact Apple Support for questions related to your device related concerns.

Please don’t hesitate to leave a post or comment below if you have follow-up questions about payment processing in QuickBooks. I am always here for you.

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IntuitJuViel , Community Support Specialist
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