I'm getting the message, "Oops! Your order was unsuccessful."

Answer

Welcome to the QuickBooks Community, lisamfar.

I'm happy to walk you through on how we can get around this so you're able to get past this challenge in QuickBooks Self-Employed.

I’d like to confirm, are you trying to subscribe for your account with us?  If yes, have you checked if the address information you have provided for your credit card do match what your bank/credit card company has on record for you? 

To get past this challenge, make sure your address exactly matches the one your bank has on file.

Just a few tips though:

  • If it is an apartment or suite, make sure to enter exactly as it shows in your statement. A common mistake is to enter "# 12" and the address on their records shows "Suite 12". Also, if the suite/apartment shows on the second line, enter it on the second line as well. 
  • The zip code must exactly match as well -  if your credit card statement shows a 9 digit zip code, please enter the 9 digit zip code.
  • If you’re still having issues, try going to USPS and look up your address at https://tools.usps.com/go/ZipLookupAction!input.action. They will display your address using the standard abbreviations and formatting. This might be what your bank/credit card company is expecting.
  • If none of these tips help, please contact your bank/credit card company and tell them that you are getting an AVS error. Share with them the address that you are using so they can tell you what might be different.

Let me know if you have further questions. I'll be around to help.

Was this answer helpful? Yes No
Original
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.