Suntrust accounts no longer connect to QSE due to an upgrade that was done this weekend.

Answer

Hello there, stephen,

Thank you for visiting the Community.

Let me help you reconnect your SunTrust account to QBSE.

  1. Click the Gear icon at the top.
  2. Select Bank Accounts.
  3. Hit Refresh all couple of times.

If it won't still reconnect after refreshing the connection, I recommend contacting QuickBooks Self-Employed Support so they can help investigate the issue further.

Here's how:

  1. Click Help at the top right of any page.
  2. Click Contact Us.
  3. Fill in Ask a question.
  4. Choose your preferred method to contact support (Chat or choosing Post a question, which will route you to our Community).
  5. Fill out the requested information and select Chat Now or Post your question.

Stay in touch with me if there's anything else I can be of help.

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IntuitMaryL , Community Support Specialist
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