Not all Chase bank transactions are importing

Hi!  My company bank account is at Chase.  All the transactions were imported to QBO for the first two months of operation (early 2017).  Since then, only two or three transactions are imported leaving dozens out each month.  There is no pattern that I can detect.  I submitted a ticket through customer support and received an automated email the same day that there was nothing QBO could do and the ticket was closed.  Please help!!!!  Thank you!!

Answer

Hi jane.mason,

The case you're referring to is already closed. When I checked my resources again, I found a case similar to yours and it's still open.

Our engineers are still working on fixing this. As soon as it is resolved, I will let you know.

I'll be around if there's anything else you need.

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IntuitShiella , Community Support Specialist
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