Not all Chase bank transactions are importing

Hi!  My company bank account is at Chase.  All the transactions were imported to QBO for the first two months of operation (early 2017).  Since then, only two or three transactions are imported leaving dozens out each month.  There is no pattern that I can detect.  I submitted a ticket through customer support and received an automated email the same day that there was nothing QBO could do and the ticket was closed.  Please help!!!!  Thank you!!


Hi jane.mason,

The case you're referring to is already closed. When I checked my resources again, I found a case similar to yours and it's still open.

Our engineers are still working on fixing this. As soon as it is resolved, I will let you know.

I'll be around if there's anything else you need.

Was this answer helpful? Yes No
IntuitShiella , Community Support Specialist

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.