"Quickbooks is unable to display the accountant's changes, please contact Intuit technical support for more help" How can I fix this??

I am receiving this error when I am trying to send my accountant's changes back to a client?

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Answer

Hi there, vanflores77.

Let me help get rid of this error when sending accountant's changes in QuickBooks Desktop.

Before we proceed, make sure to update QuickBooks Desktop to the latest release to ensure you have all the critical updates needed by the program.

First, let’s perform basic troubleshooting steps by clearing the browser history. Let me show you how:

If you’re using Firefox:

  1. Click the Menu button.
  2. Choose Options.
  3. Select the Privacy panel.
  4. In the History section, set Firefox will to Use custom settings for history.
  5. Check the box for Clear history when Firefox closes.
  6. Click Settings.
  7. In the Settings for Clearing History window, put a check mark next to Cache.
  8. Click OK.

If you're using another browser, click here https://community.intuit.com/articles/1145697 for the steps.

Second, remove special characters in the Chart of Accounts.

Here’s how:

  1. Go to Lists menu, then select Char of Accounts.
  2. Right-click the account, then click Edit Account.
  3. Click Save & Close.

Then, re-convert the Accountant’s copy (.QBX) and re-enter the changes:

  1. Go to the File menu, then select Open or Restore a Company.
  2. Click Convert an Accountant’s Copy Transfer File, then click Next.
  3. Select the .QBX, then click Open.
  4. Choose where you want to save the file
  5. Select a different location from the original .QBA file.
  6. Re-enter the changes to the new Accountant’s Copy working file (.QBA).
  7. Export the Accountant’s Changes.

For more details, check out this article: Resolve errors and unexpected results when exporting accountant's changes (.QBY) for your guide.

Let me know when that works for you. Leave a comment if you have more concerns. I’m here to help.

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IntuitMaryLand , Community Support Specialist
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