sync with square error log not showing. When i try to open the settings it gives me error 404

On the accountant version of QBO- my client app "Sync with Square" does not let me open settings    I get error 404


Hello there, qogcmk.

I double-checked and verified my resources here- we haven't received any issues about Error 404 when opening the Sync with Square settings in QuickBooks Online. It's possible, your browser's cache is causing this to happen.

Please note that a specific browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. You'll want to start the troubleshooting by accessing your account using an incognito mode:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to get into your account successfully, you'll want to go back to your regular browser and clear it's cache:

How do I clear temporary internet files and cache?

If you're still getting the same result, please give us a quick call. One of our specialists can securely access your account and see what's causing this to happen. 

You can check out our contact information in the link below: 

Contact support (US only) 

Let me know how things go so we can try out other resolutions. I'm here for you until we get this resolved. 

Was this answer helpful? Yes No
IntuitVivien , Community Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.