sync with square error log not showing. When i try to open the settings it gives me error 404

On the accountant version of QBO- my client app "Sync with Square" does not let me open settings    I get error 404

Answer

Hello there, qogcmk.

I double-checked and verified my resources here- we haven't received any issues about Error 404 when opening the Sync with Square settings in QuickBooks Online. It's possible, your browser's cache is causing this to happen.

Please note that a specific browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results. You'll want to start the troubleshooting by accessing your account using an incognito mode:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to get into your account successfully, you'll want to go back to your regular browser and clear it's cache:

How do I clear temporary internet files and cache?

If you're still getting the same result, please give us a quick call. One of our specialists can securely access your account and see what's causing this to happen. 

You can check out our contact information in the link below: 

Contact support (US only) 

Let me know how things go so we can try out other resolutions. I'm here for you until we get this resolved. 

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IntuitVivien , Community Specialist
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