How do I resubmit a rejected 941 tax payment.

My monthly withholding tax payment was rejected and I was given the following information: "The taxpayer cannot be authenticated."

I made sure I had the corrected information with EFTPS and am now ready to resubmit the payment but am not sure how to do this through Quickbooks


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Hi rickharriman,

I can help you resubmit the tax payment. 

You get this error when the EFTPS information isn't correct with what's in QuickBooks Desktop. Please follow the steps in this article on how to correct it:

Then, we'll to void the rejected e-payment. Here's how:

  1. Click on the Employee menu and select Payroll Center.
  2. Select the Pay Liabilities tab. 
  3. In the Payment History section, click on E-Payment tab.
  4. In the Status column, click the Agency Rejected link.
  5. In the E-payment Rejection window, click on Void Rejected E-payment.

You can now resubmit the e-payment. Refer to this article for the steps:

Let me know if you have any concerns. I'm here to help. 

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IntuitGarlynGay , Community Support Specialist

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