Migrating from QB Desktop for Mac to QBO

Until now I've been using QBO only for my bookkeeping clients and keeping all my own books on Desktop for Mac. I'm finally moving my own books to QBO so I'm trying to export my QB for Mac file to QBO, but I get a window with the following in it:

Do you want us to replace all of your XXXXXXXX QuickBooks Online data with your QuickBooks Desktop data?
Your QuickBooks Online data includes: 
724 Transactions 
8 Customers 
166 Vendors

I haven't used QBO for myself, so what QBO data is there to overwrite? I can't find any of the 724 transactions, 8 customers or 166 vendors the software says I have. Is this trying to overwrite client data?

Answer

Hi there, jasonstromberg.

Thanks for giving me the opportunity to help you migrate your QuickBooks for Mac to QuikBooks Online.

You can only convert your QuickBooks Desktop data within the first 60 days of your QuickBooks Online company start date. When you convert, your Desktop file will replace your Online file and overwrite any existing information. Therefore you'll need to create a new account or sign up for a free trial. Once done, you can refer to this article for the entire conversion of QuickBooks Desktop for Mac file into QuickBooks Online: https://community.intuit.com/articles/1249213.

 Also, if you need assistance with the process, don't hesitate to give our Customer Care Team a call so they can guide you throughout the steps.

To reach them, please refer to this link: https://community.intuit.com/articles/1145770.

By following these steps, I am confident that you'll be able to successfully convert your file to QBO.

Feel free to reach back out to us if you have any other concerns. I'll get back to you as soon as possible. Wishing you all the best!

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IntuitBettyJane , Community Support Specialist
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