Cash drawer settings doesnt save

I add the networked receipt printer and then I can open the cash drawer as intended by pressing antrl + f8 // using the menu // or processing a sale. 

However, when I restart the computer or program , it's no longer there and gives an error that the cash drawer cannot be found. 

I then have to go back to the hardware wizard and select the receipt printer and it all works again. Inconvenient to do this as I have to restart the program / computer often 

Answer

Hi there, norman.c.reeceii

I’m glad to help you fix your cash drawer’s settings that were not saved in QuickBooks Desktop (QBDT).

Let’s perform some troubleshooting steps to get your receipt printer back on track so you won't have to keep restarting your computer. Here’s how:

  1. Remove the printer memory.
  2. Make sure that the printer has power.
  3. Make sure that the printer is not paused.
  4. Bypass the print spooling process.
  5. Remove and reinstall the printer.

You can test the printer and cash drawer after each step above to confirm that this issue is resolved. Here’s how to test the printer:

  1. Go to File.
  2. Select Preferences, then choose Workstation.
  3. Select Documents & Printers, then click Print Test Page.

Please follow the steps below to test the cash drawer:

  1. Go to File.
  2. Select Preferences, then choose Workstation.
  3. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured.
  4. Click Open Cash Drawer.

You can go through the Resolve receipt printer issues and cash drawer will not open article for more information.

Let me know on how things go after trying the above steps, norman.c.reeceiiIf you have further concerns about QuickBooks, I’m always here to help. Wishing you continued success!

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IntuitRaymondJay , Community Support Specialist
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