Cash drawer settings doesnt save

I add the networked receipt printer and then I can open the cash drawer as intended by pressing antrl + f8 // using the menu // or processing a sale. 

However, when I restart the computer or program , it's no longer there and gives an error that the cash drawer cannot be found. 

I then have to go back to the hardware wizard and select the receipt printer and it all works again. Inconvenient to do this as I have to restart the program / computer often 


Hi there, norman.c.reeceii

I’m glad to help you fix your cash drawer’s settings that were not saved in QuickBooks Desktop (QBDT).

Let’s perform some troubleshooting steps to get your receipt printer back on track so you won't have to keep restarting your computer. Here’s how:

  1. Remove the printer memory.
  2. Make sure that the printer has power.
  3. Make sure that the printer is not paused.
  4. Bypass the print spooling process.
  5. Remove and reinstall the printer.

You can test the printer and cash drawer after each step above to confirm that this issue is resolved. Here’s how to test the printer:

  1. Go to File.
  2. Select Preferences, then choose Workstation.
  3. Select Documents & Printers, then click Print Test Page.

Please follow the steps below to test the cash drawer:

  1. Go to File.
  2. Select Preferences, then choose Workstation.
  3. Select Cash Drawer, ensure the Receipt Printer and Cash Drawer Connection are properly configured.
  4. Click Open Cash Drawer.

You can go through the Resolve receipt printer issues and cash drawer will not open article for more information.

Let me know on how things go after trying the above steps, norman.c.reeceiiIf you have further concerns about QuickBooks, I’m always here to help. Wishing you continued success!

Was this answer helpful? Yes No
Default user avatars original
IntuitRaymondJay , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.