the receipt download is taking a very long time and no report actually generates. has anyone else experienced this?


Hi there, class116,

Thanks for reaching out in the Intuit Community.

Allow me to help about receipt report in QuickBooks Self-Employed.

First, I would like to verify if you want to download a report for all of your receipts you’ve collected for your business? If yes, I've checked this issue here in our system, and there are no reported issues about not being able to generate report for receipts.

To help us resolve the problem, we can perform the basic step which is to clear the browser cache.

After clearing, you can log out and log back into your account and try to generate the receipt report again. You can also do browser health check up to resolve the issue.

However, if the challenges that you have encountered still persists, I suggest you contact our Customer Care Support for them to check your account.

Please let me know if you have any other questions about receipts, I’d be happy to answer it for you.

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