what does "got stuck for a second & didn't respond to your request" mean? on pos

on sale page what does "got stuck for a second & didn't respond to your request" mean? on pos 


Hey there, gae.

Thanks for being part of the QuickBooks family. I'll share some details why you're receiving this error message and the steps to get past it.

This error may appear when Windows admin permission hasn't been given to the Point of Sale software to function properly. Let's perform these troubleshooting steps to get you back on track.

Here's how:

  1. First, you'll need to download and run the QBPOSAdminUtility on your computer system where Point of Sale is installed.
    NOTE: We recommend to the desktop of your computer. Make sure you'll do this for each server and client workstation that has Point of Sale installed and will process credit cards.
  2. Now, right click on the QBPOSAdminUtility.exe and select option Run as administrator.
  3. Once the utility runs and is successful, click on OK

You can always visit the POS Customer Resource Center. This is the place where you'll find articles and videos to provide more insight into running your business using the software.

After performing the resolution steps, you can open your Point of Sale and process credit cards without getting an error message.

You can reach out to me if you have concerns working in QuickBooks Point of Sale. I'm always here to help. Wishing you continued success. 

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IntuitRasa-Lila , Community Support Specialist
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