Why am I being charged for a Quickbooks Payroll Renewal?

It was my understanding that when I transitioned to Enterprise, the charge(s) for payroll updates was included in the subscription price for Enterprise.

Please advise.

Answer

Hi, pkh.

Let's get you connected to the right team to verify why you were still charged for the payroll renewal after you transitioned to QuickBooks Enterprise.

Since we don’t have the necessary tools to confirm the charges, I recommend contacting our Payroll Support Team. They can look into your account on a secure server and help check your subscription plan.

Here’s how to contact them: Get Answers to Your Payroll Questions and Help Using Intuit's Payroll Products and Services.

I hope this help, please fill-in if there’s anything else. Have a great day!

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IntuitGlenn , Community Support Specialist
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