How can I make the multi user mode the defualt? It keeps reverting to single user and my employee cannot get on if I'm not at my computer

I've tried going to the "file", "open or restore company" and checking the "multi user mode " box, but it doesn't stay once I log off.  This is becoming a problem for my employee who is at a different location than I am and I am the only one who can switch it, so if I'm out of the office, they cannot work.  This just  started to happen about a week ago, so not sure if some update caused this glitch or not.

Answer

Good morning, wrs,

I'm happy to help you get this taken care of so you and your employee can work more efficiently. I recommend taking a look at your multi-user set-up and share settings. Once you've turned on multi-user mode, it should be the default so that you don't have to continue going back in to turn it on each time. You can also double check that your employee is opening the company file in multi-user mode. The option is available at the bottom of the Open a Company window when choosing which file to open.

Please take a look at this article as well as the ones linked on it to make sure that everything is set up as it should be for you and your employee: https://community.intuit.com/articles/1459377. It'll walk you through each of the steps, but if you're still not certain, you're more than welcome to give our phone support team a call at 1-877-772-9158. An agent will be able to guide you through the process and do troubleshooting with you to ensure that everything is as it should be. That team is available Monday to Friday from 9 a.m. to 8 p.m. ET.

I'm here if you have any other questions. Have a great Friday!

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IntuitLauraB , Community Support Specialist
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