Error message got stuck

I keep getting this message when trying to access various things in point of sale "Sorry Quickbooks Point of Sale got struck for a second and didn't respond please retry later"    I researched it and it looks like there was a problem with processing credit cards but that is not at all when I get the message!  It comes up a lot when I try to access item list, held receipts, and customer list.  But never when I make a sale.    I am running as admin I think.  Please help

Answer

Greetings, poser2.

Let me help and guide you with resolving the error message so you can process credit card transactions.

Are you using the Windows Server 2008 SP2 operating system? If so, the error message occurs if the Windows Admin permission hasn't been given to the Point of Sale software to function properly.

To resolve the error, let's run the QBPOSAdminUtility tool. 

Let me show you how:

  1. Click on this link to download the tool: QBPOSAdminUtility. Please make sure to download and run the tool on your computer where the POS is installed.
  2. Once done, right click on QBPOSAdminUtility.exe and select Run as administrator.
  3. Click on OK to complete the process.

Otherwise, you'll need to update your Windows operating system if the error persists.

That'll do it. From there, you shouldn't have any further issues and process credit cards successfully.

Leave a comment below on how this turns out, I'm always here to assist you further. Have a wonderful day. 

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IntuitJane , Community Support Specialist
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