Phone wait times are totally unacceptable. 55 minutes to get support! Can you say understaffed??

Calling in for a payroll question and the wait time on the phone queue is between 50 and 55 minutes!!! This is totally unacceptable and caused by under-staffing. Intuit, you need to step up and staff better!


Hi ian.60003,

As much as we avoid getting our customers to wait a long time in the queue, sometimes it's inevitable. 

Rest assured though, our phone support representatives aren't understaffed in any way. 

Please feel free to leave a comment below if you have any other questions or clarifications.
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IntuitRyan , Community Support Specialist
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