Why am I receiving the following error message on the Quickbooks app for Mac: Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined].

I receive the error message when I click on "Workers" or try to make a tax payment under tasks. This error message only occurs on the app for Mac. I already ensure I installed the latest version of the app. Any help would be appreciated!

Answer

Hey there, kinderfit.

Welcome aboard in the Online Community. Let's sort out why you're getting an error when running payroll via the Mac App.

To help us determine if this is a cache-related issue, we'll need to reset the app for a fresh start. I'll guide you through the step by step process:   

  1. Go to File at the top menu bar. 
  2. Then choose Reset App Data

Next, let's close and reopen the device. If you get the same result, you'll need to uninstall and reinstall it. For the detailed instructions, check out the QuickBooks App for Windows and Mac--General support article. 

If none of these steps work, I suggest contacting our Payroll Support Team. They'll help you check your employees' data and make sure it's complete so you can process payroll without any issues.

Upon giving them a call, I'm confident you'll get back to business in no time.

Let me know if you have additional questions about QuickBooks. I'll be happy to answer them for you. Wishing you the best.

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IntuitRasa-Lila , Community Support Specialist
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