When scanning from a network connected computer it only attaches on the second time. It does not duplicate the attachment and the attachment doesn't appear later.

When scanning into the document center on a remote workstation in multi user we have to scan twice for it to attach on the second time to the transaction.

Scanning into the document scanner works just fine when working on the computer that houses the company file, but when scanning from a network connected computer it only attaches on the second time, every time.  It does not duplicate the attachment and the attachment doesn't appear later, it just works instantly on the second time.

Answer

Hi shawna,

This happens if the scanner is having trouble connecting with the software.

We can try downloading the QuickBooks File Doctor to your computer. If you're working on a network, please restart the QuickBooks Database Server Manager

Once done, try scanning again.

Feel free to reach out if you have more questions. I'm here to help.

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IntuitShiella , Community Support Specialist
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