We are have multi user access issues

multi user problems are costing me time and time is money


Hi there, rick

Thank you for dropping by the community.

I’ll help you go over some steps to fix multi-user issues in QuickBooks Desktop (QBDT).

Let’s run the QuickBooks File Doctor to help identify and resolve errors with multi-user access. Here’s how:

  1. Download and run the QuickBooks File Doctor.
  2. Once you have installed QuickBooks File Doctor, open it (unless it opened automatically) by double-clicking the icon on your desktop or by going to the Start menu and typing File Doctor.
  3. Follow the on-screen prompts to run the installer.
  4. Select your company file.  If it’s not listed, browse to it locally on your server.
  5. Select Check your network and click Continue.
  6. Pick Server as long as you are on your server computer (or the computer that physically stores your company file).
  7. If you see a message about sharing your folder, click Yes.

If the same issue persists, I recommend performing the additional solutions outlined in this link: https://community.intuit.com/articles/1502150.

Please let me know if you need anything else about QuickBooks. I’ll get back to you as soon as possible. Have an awesome day!

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IntuitRaymondJay , Community Support Specialist
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