Why will direct deposit for a Worker not change in QBO when I type a new Routing # and Checking # and click Done to save?

Steps taken:

  1. Click on Workers
  2. Select employee's name
  3. Click Pencil icon next to Pay
  4. Confirm Checking bullet is selected
  5. Update Routing number
  6. Update Account number
  7. Update Confirm account number
  8. Click Done

The page appears to save; however, the Routing & Account number will not update with the newly entered data. Why????


The steps you’ve taken were actually correct, ewadsworth.

We’re aware of this behavior and our engineers are working hard to get this fixed. I’d encourage you to give us a call to add your company information to the list of affected users.

If the old account of your employee is still working, please use it for now. Or, you can issue them a paper check or cash while this is being fixed.

We appreciate your understanding. 

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IntuitJess , Community Support Specialist
Employee SuperUser

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