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We were unable to process your info?

Hi, when I go to tax forms an error shows up saying "We were unable to process your info. We're having a little trouble processing your info. If you continue seeing this message, please try again shortly." When I use the try again shortly link it says "We’re unable to send your info to . Please try again later." I use the file as an individual option.

Been happening for a few days, any help appreciated. Thanks!




EDIT: I tried contact quickbooks pro support.

Answer

Hi there, edsoto.

We thank you for sharing the complete error you’ve received on your end.  Let me help you sort this out.

To isolate whether this issue is browser or program related, let’s apply the following troubleshooting steps:

  • Access the link via private browser or incognito browser.
  •  To open a New incognito window in Chrome, press Ctrl+Shift+N .
  •  To open a Private Browsing window for Internet Explorer or Firefox, press Ctrl+Shift+P.
  • If you’re able to access successfully, clear the temporary Internet files/cache in your browser (regular view). This helps clear old files that the browser may try to use that can cause display problems. 
  • You may also use another web browser in opening the link such as Internet Explorer or Mozilla Firefox.
  • Lastly, to check your browser’s compatibility with the Intuit website, you can run the Browser Health Checkup tool.

If the issue persists, I’d suggest reaching out to our Customer Care Team. They have tools to look up your account securely and further assist you.

Keep me posted on how it works on your end. I am always here to help you access your account and fill out your tax forms.

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IntuitJuViel , Community Support Specialist
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