What is going on with the connection with Wells Fargo? Desktop AND Online is not functioning properly. Desktop connection does not recognize online acct. ??????

Understand others have had problems all year.  This problem is new to me.  Wells has been working with desktop and online all of 2018.  Problems began end of August, 2018.  Online doesn't connect.  Desktop does not recognize accounts that have been recognized in the past for syncing.  Requests "new account" be established.  Work around within desktop does not work either.  How quickly can this be fixed?  Running out of banks to offer clients that work well with QBO and desktop.  

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