Bank deposits showing as expenses

My deposits are showing up in the Banking section as expenses! How do I get them to be recognized as income? I checked my banks website and they are correct there so they are just getting downloaded incorrectly. Please help!


Hi everyone,

Online Banking is one of the basic features of QuickBooks that most of us are using to manage our businesses. I'd be worried if this feature stops working properly, too.

Recently, we've received reports about income transactions imported as expenses, and vice-versa. Wells Fargo's engineers and ours are working together to fix this. I'd recommend contacting our QuickBooks Customer Care Team so they can add your company information to the list of affected users.

We can exclude the incorrect bank transactions to avoid them being added to your register:

  1. In the Banking window, mark the incorrect bank transactions under the For Review tab.
  2. Click the Batch Actions button and choose Exclude Selected.
  3. Go to the Excluded tab to undo the action or delete them completely. (Optional)

Then, we can download a Web Connect file from your bank's website and import it to QuickBooks. I'd recommend using the Quicken file type (QFX) when downloading the Web Connect file. You can follow this article to upload the file: Upload More Than 90 Days of Bank Transactions in QuickBooks Online.

We appreciate your patience as we work for a fix.

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IntuitJames , Community Support Specialist
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