Customer has a credit card statement proving they paid an invoice. Does not show "paid" in quickbooks. Activity timeline shows only "viewed this invoice."?
Customer says they paid an invoice and has a credit card statement to prove it. Invoice shows as outstanding in quickbooks. The activity timeline shows only "XYZ viewed this invoice." No payment history. This transaction, if it took place, was about 6 weeks ago so it's not a question of lag time.