When converting a new client from desktop to online the only company option is the firm account, How to see the others?

In the conversion process, where it ask to select the company to transfer to, the only option is the firm account.

Answer

Hi there, malisegarcia.

How are you so far? I'm here to provide some insights about converting your client's company file from desktop to online.

In order to successfully convert the file, you have to log into your client's QBO account, not on your QBOA account. This way, you'll be able to see the new account.

For your guide, you may visit this article: Convert QuickBooks Desktop file to QuickBooks Online (US only) which has attached screenshots.

There you have it. Please let me know if you need anything else aside from this. Have a good one.

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IntuitHoneyLynn , Community Support Specialist
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