Are old Intuit GoPayment card readers still supported for use?

I have lost information for our old Intuit GoPayment account and have not been successful recovering it. 

I have 2 of the old versions of the GoPayment card readers (dark gray cylinder looking thing). 

If I make a new account, will the old card readers still be supported? Or will I be forced to use new ones? 

This is a time sensitive question as we need some card reading, payment processing solution by the end of the week... 

Answer

Pleased to see you here in the Community, parisicoffee.

I’d be glad to share with you information about the compatibility requirements for Intuit GoPayment card readers.

The new GoPayment EMV Chip Reader is compatible with:

  • GoPayment version:
    • iOS: 8.0 and higher
    • Android: 5.0 and higher
  • Apple devices running at least iOS 8.0:
    • iPhone 4s, 5, 5c, 5s, 6, 6s, 6 Plus, 6S Plus, SE
      • NOTE: The EMV card reader isn’t compatible with iPhone 4
  • Android devices running at least OS 4.0:
    • Phones:
      • Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge
      • Samsung Note 3, 4, 5
      • Nexus 5, 5X, 6, 6P
    • Tablets:
      • Samsung Galaxy Note 10.1
      • Samsung Galaxy Tab 3 7.0
      • Nexus 9

It is also possible that the system of your old credit card reader may not be able to read and detect new credit cards. Especially, that credit card providers have issued a new set of credit cards equipped with new EMV technology to all of the credit card holders.

For you to be assisted in retrieving your old Intuit Go Payment account, I‘d recommend contacting our Customer Care Team. They will be able to look up your account securely and provide you with the information you need.

If you have other questions about your Intuit Go Payments account, feel free to leave a comment below. I am here to help.

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IntuitJuViel , Community Support Specialist
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