Are old Intuit GoPayment card readers still supported for use?

I have lost information for our old Intuit GoPayment account and have not been successful recovering it. 

I have 2 of the old versions of the GoPayment card readers (dark gray cylinder looking thing). 

If I make a new account, will the old card readers still be supported? Or will I be forced to use new ones? 

This is a time sensitive question as we need some card reading, payment processing solution by the end of the week... 


Pleased to see you here in the Community, parisicoffee.

I’d be glad to share with you information about the compatibility requirements for Intuit GoPayment card readers.

The new GoPayment EMV Chip Reader is compatible with:

  • GoPayment version:
    • iOS: 8.0 and higher
    • Android: 5.0 and higher
  • Apple devices running at least iOS 8.0:
    • iPhone 4s, 5, 5c, 5s, 6, 6s, 6 Plus, 6S Plus, SE
      • NOTE: The EMV card reader isn’t compatible with iPhone 4
  • Android devices running at least OS 4.0:
    • Phones:
      • Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge
      • Samsung Note 3, 4, 5
      • Nexus 5, 5X, 6, 6P
    • Tablets:
      • Samsung Galaxy Note 10.1
      • Samsung Galaxy Tab 3 7.0
      • Nexus 9

It is also possible that the system of your old credit card reader may not be able to read and detect new credit cards. Especially, that credit card providers have issued a new set of credit cards equipped with new EMV technology to all of the credit card holders.

For you to be assisted in retrieving your old Intuit Go Payment account, I‘d recommend contacting our Customer Care Team. They will be able to look up your account securely and provide you with the information you need.

If you have other questions about your Intuit Go Payments account, feel free to leave a comment below. I am here to help.

Was this answer helpful? Yes No
IntuitJuViel , Community Support Specialist
Employee SuperUser

No answers have been posted

More Actions

People come to QuickBooks Learn & Support for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Select a file to attach:

Qb community
Looking for advice from other business owners?

Visit our QuickBooks Community site.