I am not able to log into quickbooks payroll on my IPad. Once I log in it gives me a never ending loading screen. It’s not my internet connection.

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Answer

Welcome to the Community, fantastic4u89.

I'm here to help you successfully log into your QuickBooks payroll on your iPad. 

To begin, try restarting the iPad by holding the Sleep and Home buttons for approximately 10 seconds to perform a hard restart.

Once done, try logging back to your QuickBooks payroll account. If the problem persists, the next step is to uninstall and reinstall the app.

Here's how to uninstall the app:

  1. On your Home screen, hold an app icon until they all start wiggling.
  2. Click the "X" on the upper left corner of the app icon.
  3. Confirm the message for uninstalling the app.

Here's how to install the app:

  1. Go to the App Store on your device and search for QuickBooks Online.
  2. Click Free and then Install.
  3. Sign in using your QuickBooks credentials.

That should do it, fantastic4u89. Please don't hesitate to add a comment if you need anything else. Have a good one.

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IntuitHoneyLynn , Community Support Specialist
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