When I click on send to email an invoice for one customer I get no response at all. I have no trouble with any other customer. What could be the problem.

I have emailed other customers with no problem and this one customer other times.  Now while trying to send an invoice when I hit the send button I get no response whatsoever its as if I did not ever click on the send button.  Please help.

Answer

Hi ChristyneWhite,

I'd be glad to help you with sending your invoices

To resolve this, I suggest rebranding the name of the customer, like creating a new customer name and merge it with the damaged one or the customer that can't send an invoice. 

  1. Create a NEW customer in QuickBooks that is similar to but slightly different from the existing problematic customer (and does not duplicate any existing customers in QuickBooks).
  2. Close QuickBooks and run Sync Mgr Sync Now
  3. Then, go to QuickBooks and merge the OLD customer in to the NEW customer.
  4. Open QuickBooks and confirm the NEW customer appears in ReBill and create a recurring charge with similar values as the problem customer mentioned above.
  5. Close QuickBooks and run the Sync Mgr again to complete the process. 

You can check this article for more information: https://community.intuit.com/articles/1600581

After merging the customers, try to create an invoice and check if the send button is now working. 

Let me know how it goes. I'm always available to help you out. Have a great weekend. 

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IntuitMaryJoy , Community Support Specialist
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