The BT card readers I ordered are not compatible with one of my iPads.

I ordered four QB21 bluetooth card readers to use with multiple iOS devices. The card readers are being advertised as compatible with iOS 9.3.5. As it turns out, the card reader is not compatible with my 2011 iPad 2. When I go in the GoPayment app settings and select "set up bluetooth reader", I get a message "This device isn't compatible with our new card readers". 

Can you send me one of those old-fashioned headphone jack readers. Seems like you used to provide those at no charge. I'd also be interested to hear what the options are for getting a refund for the reader I am unable to use.

Answer

Hi there, jakkanen,

I want to make sure this issue gets resolved.

Each Bluetooth card readers for your Payments account is subject to compatibility requirements. Here's an article to guide you with the compatible devices for your card reader: QB21 and QB31 Mobile Card Reader Compatibility and Setup

Since you're unable to pair your reader with your 2011 iPad 2 device, you may need to get in touch with our GoPayment Support. There they can discuss with you the replacement and refund policies in a secure environment.

Here's how you can contact them: https://community.intuit.com/browse/payments-contact-us

Thank you for your time today, jakkanen. Please get in touch with me if you have any more concerns with Quickbooks. I'm here to help you.

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IntuitJenelyn , Community Support Specialist
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