Invoice preview (before final send) is broken: does not show my full address and includes the name of the logo image file.

on the right side it shows what looks like a preview of the invoice, but it's missing my street address, which concerned me because otherwise where do they send the check? Turns out the *real* invoice is fine, but the preview is missing that vital info.

Also, to the right of the logo image, it shows the name of the image file that I uploaded. Why? I was worried *that* would appear on the final invoice as well!

Answer

Hello there, ted. 

Allow me to share with you information to make sure that your invoice is sent with complete details on it.

Sometimes upon previewing an invoice, the logo and address are missing. However, as soon as it is downloaded, printed or sent, it shows the complete information. This was a reported issue and the initial resolution has been released.

In the meantime, let’s apply the following basic troubleshooting steps which often fixes issues of browser unexpected behaviors.

  1. Open a New incognito window in Chrome, press Ctrl+Shift+N or a Private Browsing window for Internet Explorer or Firefox, press Ctrl+Shift+P to access your account and preview your invoice.
  2. If you’re able to preview the invoice without an issue, clear the temporary Internet files/cache in your browser (regular view). The browser's history may have caused the display problems.
  3. Update the version of your web browser.
  4. Lastly, to check for any potential issues with your browser, run our Browser Health Checkup tool.

Please keep me posted on how it works on your end. I’d be glad to help you with your invoicing concerns.

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IntuitJuViel , Community Support Specialist
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