Invalid Payment token--client machines will not process cards

Things were working fine and suddenly this problem yesterday


Only main server can process credit cards-- every other work station comes up Payment token invalid.


Have tried signing in and out of merchant account on server and restart. Signed in and out of other client computers as well and restart and still cannot process. A big problem for a retail store. On phone with our support last night--no solution. no one is sure what to do. We are stuck ..any help please?? 

Answer

1 person found this helpful

Thanks for sharing the steps you've tried, scott.

I agree with revscottfair's suggestions. I'll join in this thread to help you fix the error so you can continue accepting credit card payments on all your client stations.

You'll want to toggle the Intuit Payment Account's settings to resolve this issue. First, you'll have to sign out from your Merchant Service account on all your client computers. Just click the Sign out button of your Merchant screen.

Then, you'll have to go to your server and follow these steps:

  1. Click File at the top.
  2. Choose Setup Interview.
  3. Under Payments, select No next to Do you accept credit cards?.

Next, sign in to Merchant Service account on all your client stations. Just click the Sign in button at the top right.

Lastly, go back to your server and turn on the credit card payment option.

Here's how:

  1. Click File at the top.
  2. Choose Setup Interview.
  3. Under Payments, select Yes next to Do you accept credit cards?.

If you've tried the steps above or if the issue persists, please contact our Point of Sale Support Team. They can provide you more troubleshooting steps to help you fix this error.

Here's how to contact us:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. If asked, choose QuickBooks Desktop.
  3. Select Point of Sale.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.​​

I'd appreciate if you can update me on how it goes. I'll be here if there's anything else you need. Have a good one.

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IntuitPrecious , Community Support Specialist
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